Leadership and generational groups: Case study in a financial institution
DOI:
https://doi.org/10.22458/rna.v13i1.3850Keywords:
Leadership, personnel management, job satisfaction, performance appraisal, quality of working life, work attitudes, work environment, groupsAbstract
The purpose of this research was to know if the leadership style is related to each generation and if generational differences influence the preference or perception of their leaders; Taking as a case study a financial institution located in the province of Imbabura in Ecuador, using as an instrument the Multifactorial Leadership Questionnaire MLQ, which was applied to 61 employees. The results showed that the predominant leadership is transformational, the generation that prevails is the Millennial; the type of leadership and the generations are not related because the preference was concentrated on transformational leadership regardless of the generation to which the staff belonged, finally, the predominant type of leadership achieves results based on effectiveness, satisfaction and effort in people extra, without relating the generation to which they belong; that is, the leader's behaviors obtain a response from the two generations present in the agencies.
JEL Classification: J24, M12, M54
References
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Cucina, J., Byle, K., Martin, N., Peyton, S. y Gast, I. (2018). Generational differences in workplace attitudes and job satisfaction: Lack of sizable differences across cohorts. Journal of Managerial Psychology, 33(3), 246–264. https://doi.org/10.1108/JMP-03-2017-0115
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DelCampo, R., et al. (2010). Managing the Multi-Generational Workforce : From the GI Generation to the Millennials, Taylor & Francis Group, 2010. ProQuest Ebook Central. https://www.mdconsult.internacional.edu.ec:2095/lib/bibliovirtualuide-ebooks/detail.action?docID=615602.
Fiedler, F. (1964). A contingency model of leadership effectiveness. In L. Berkowitz (Ed.), Advances in experimental social psychology. New York: Academic Press.
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García, M. (2015). Formulación de un modelo de liderazgo desde las teorías organizacionales. Entramado, 11(1), 60–79. https://doi.org/10.18041/entramado.2015v11n1.21111
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Graen, G. y Schiemann, W. (2013). Leadership-motivated excellence theory: An extension of LMX. Journal of Managerial Psychology, 28(5), 452–469. https://doi.org/10.1108/JMP-11-2012-0351
Gursoy, D., Chi, C. y Karadag, E. (2013). Generational differences in work values and attitudes among frontline and service contact employees. International Journal of Hospitality Management, 32(1), 40–48. https://doi.org/10.1016/j.ijhm.2012.04.002
Hapsari, C., Stoffers, J. y Gunawan, A. (2019). The Influence of Generational Diversity Management and Leader–Member Exchange on Innovative Work Behaviors Mediated by Employee Engagement. Journal of Asia-Pacific Business, 20(2), 125–139. https://doi.org/10.1080/10599231.2019.1610684
Hermosilla, D., Amutio, A., Da Costa, S. y Páez, D. (2016). El Liderazgo transformacional en las organizaciones: variables mediadoras y consecuencias a largo plazo. Revista de Psicologia Del Trabajo y de Las Organizaciones, 32(3), 135–143. https://doi.org/10.1016/j.rpto.2016.06.003
Hersey, P. y Blanchard, K. (1988). Management of Organizational Behaviour. Prentice Hall, Englewood, Cliff, NJ.
Hinkin, T. y Schriesheim, C. (2008). A theoretical and empirical examination of the transactional and non-leadership dimensions of the Multifactor Leadership Questionnaire (MLQ). Leadership Quarterly, 19(5), 501–513. https://doi.org/10.1016/j.leaqua.2008.07.001
Joshi, A., Dencker, J., Franz, G. y Martocchio, J. (2010). Unpacking Generational Identities in Organizations. Academy of Management Review, 35(3), 392–414. https://doi.org/10.5465/AMR.2010.51141800
Kolnhofer-Derecskei, A., Reicher, R. y Szeghegyi, A. (2017). The X and Y generations’ characteristics comparison. Acta Polytechnica Hungarica, 14(8), 107–125. https://doi.org/10.12700/APH.14.8.2017.8.6
Leccardi, C. y Feixa, C. (2011). El concepto de generación en las teorías sobre la juventud. Ultima Década, 19(34), 11–32. https://doi.org/10.4067/s0718-22362011000100002
Lewin, K., Lippitt, R. y White, R. (1939). Patterns of aggressive behavior in experimentally created‘social climates.’ Journal of Social Psychology, 10, 271–299.
Lewis, L. y Wescott, H. (2017). Multi-generational workforce: Four generations united in lean. Journal of Business Studies Quarterly, 8(3), 1–14. http://ez.sun.ac.za/login?url=https://search.proquest.com/docview/1880365877?accountid=14049
Lyons, S. y Kuron, L. (2013). Predicting Marital Happiness and Stability from Newlywed Interactions Published by : National Council on Family Relations Predicting Marital Happiness and Stability from Newlywed Interactions. Journal of Marriage and Family, 60(1), 5–22. https://doi.org/10.1002/job
Maldonado, L. y Osio, L. (2018). Diversidad generacional y la era del acceso: un reto para la gestión de gente. Visión Gerencial, 0(1), 84–98.
Marías, J. (1961). No Title. El Método Histórico de Las Generaciones., Revista de Occidente, Madrid.
Martin, M. (2008). La teoría de las generaciones de Ortega y Gasset: una lectura del siglo XXI. Tiempo y Espacio, 0(20), 98–110.
Martins, N. y Martins, E. (2014). Perceptions of age generations regarding employee satisfaction in a South African organisation. Mediterranean Journal of Social Sciences, 5(21), 129–140. https://doi.org/10.5901/mjss.2014.v5n21p129
Maxwell, J. (2007). El ABC del Liderazgo. Book, 89. https://books.google.es/books?hl=es&lr=&id=wCHg8b-65Y4C&oi=fnd&pg=PA9&dq=maxwell+liderazgo&ots=z31vKnwt4n&sig=3TvK3U-eH6ItZXsTPb2AX35ELxs#v=onepage&q=maxwell liderazgo&f=false
Mendoza, I., Uribe Prado, J. y García, B. (2014). Liderazgo y su Relación con Variables De Resultado: un Modelo Estructural Comparativo entre Liderazgo Transformacional y Transaccional en una Empresa de Entretenimiento en México. Acta de Investigación Psicológica, 4(1), 1412–1429. https://doi.org/10.1016/s2007-4719(14)70384-9
Molero, F., Recio, P. y Cuadrado, I. (2010). Transformational and transactional leadership: An analysis of the factor structure of the Multifactor Leadership Questionnaire (MLQ) in a Spanish sample TT - Liderazgo transformacional y liderazgo transaccional: un analisis de la estructura factorial del. Psicothema, 22(3), 495–501.
Ordoñez, S. y Botello, M. (2017). Estilos de liderazgo desde la perspectiva de rango total Leadership styles from a full range perspective. Espacios, 38(1), 1–14. https://doi.org/0798 1015
Parry, E. y Urwin, P. (2011). Generational Differences in Work Values: A Review of Theory and Evidence. International Journal of Management Reviews, 13(1), 79–96. https://doi.org/10.1111/j.1468-2370.2010.00285.x
Ramli, Y., Soelton, M., Suprapto, A., Buana, U., Ramli, Y., Soelton, M., Environment, W., Commitment, O., Leadership, T., y Satisfaction, J. (2020). Implementing Transformational Leadership To Cope With. Implementing Transformational Leadership To Cope With the Implication of Millennial Workforce, 17(5), 52–68.
Ravina, D., Villena, D. y Gutiérrez, D. (2017). Una aproximación teórica para mejorar los resultados de innovación en las empresas desde la perspectiva del “Happiness Management.” Retos, 7(14), 113. https://doi.org/10.17163/ret.n14.2017.06
Rodríguez, E., Pedraja, L. y Ganga, F. (2017). La relación entre los estilos de liderazgo y el desempeño de los equipos de dirección intermedia: un estudio exploratorio desde Chile. Contabilidad y Negocios, 12(23), 129–144. https://doi.org/10.18800/contabilidad.201701.009
Rodríguez S. y Peláez, M. (2010). La convivencia de diferentes generaciones en la empresa ; Compatibilización y liderazgo integral. 4th International Conference on Industrial Engineering and Industrial Management, 160–170.
Rozo, A., Flórez, A. y Gutiérrez, C. (2019). Liderazgo organizacional como elemento clave para la dirección estratégica. Aibi Revista de Investigación, Administración e Ingeniería, 7(2), 62–68. https://doi.org/10.15649/2346030x.543
Rudolph, C., Rauvola, R. y Zacher, H. (2017). Leadership and generations at work: A critical review. Leadership Quarterly, 29(1), 44–57. https://doi.org/10.1016/j.leaqua.2017.09.004
Salahuddin, M. (2010). 805-3171-1-PB.pdf. 5(2), 1–6. https://doi.org/10.19030/jdm.v5i2.805
Schermuly, C. y Meyer, B. (2020). Transformational leadership, psychological empowerment, and flow at work. European Journal of Work and Organizational Psychology, 29(5), 740–752. https://doi.org/10.1080/1359432X.2020.1749050
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Published
2022-06-30
How to Cite
Andrade, L., Fernanda-Bolaños, M., & López, H. (2022). Leadership and generational groups: Case study in a financial institution. The National Administration Review, 13(1), e3850. https://doi.org/10.22458/rna.v13i1.3850
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